Refund Policy
Refund Policy:
CANCELLATIONS AND REFUNDS
7.1 Cancellation
(a) As a general rule you shall not be entitled to cancel your order once you
have received confirmation of the same.
(b) However, in the unlikely event of an item on your order being unavailable,
we will contact you on the phone number provided to us at the time of placing
the order and inform you of such unavailability. In such an event you will be
entitled to cancel the entire order and shall be entitled to a refund in
accordance with our refund policy.
(c) We reserve the sole right to cancel your order in the following
circumstance:
(i) in the event of the designated address following outside the delivery zone
offered by us;
(ii) failure to contact you by phone or email at the time of confirming the
order booking;
(iii) failure to deliver your order due to lack of information, direction or
authorization from you at the time of delivery; or
(iv) unavailability of all the items ordered by you at the time of booking the
order; or
(v) failure due to reasons beyond our control or attributable to the Vendor.
7.2 Refunds
(a) You shall be entitled to a refund only if you pre-pay for your order at the
time of placing your order on the Services and only in the event of any of the
following circumstances:
(i) your order packaging has been tampered or damaged at the time of delivery;
(ii) us cancelling your order due to (A) your delivery location falling outside
our designated delivery zones; (B) failure to contact you by phone or email at
the time of confirming the order booking; or (C) failure to contact you by
phone or email at the time of confirming the order booking; or
(iii) you cancelling the order at the time of confirmation due to
unavailability of the items you ordered for at the time of booking.
(b) Our decision on refunds shall be at our sole discretion and shall be final
and binding.
(c) All refund amounts shall be credited to your account within 3-4 business
days in accordance with the terms that may be stipulated by the bank which has
issued the credit / debit card.
(d)If the customer pays twice for the same order, one order amount shall be
refunded to the customer's account via the same source within 15 working days.
(e)The Company takes the responsibility for non-delivery of goods for any
reason. The amount will be refunded to the customer within 5-7 working days.
(f) Any query about the product that is damaged shall be enquired and the same
product is replaced within 3 working days.
g)The Merchant will bear the cost of return.
7.3 Replacement Policy:
The customer has to bring it to the company's notice regarding the wrong
receipt of the order or damage in the goods received or any other
discrepancy in the fulfilled order within 8 hours from the time of
delivery of the order via email or telephone for the request to be
processed under 'Refund' or 'Replacement'. Any failure to bring it to
our notice within the stipulated time might not be entertained for
refund or replacement.
The merchant will reviewed the damaged product received
from customer and Within 7 to 8 days merchant will b delivered the replacement of
product
7.4 Shipping Policy:
The goods will be delivered to the customer within 3-5 working days after the
confirmation of the order from the merchant side.
